Refund Policy
1. Free cancellation up to 24 hours before
You can cancel your tickets free of charge up to 24 hours before the start time of your show and receive a full refund of the ticket price. To cancel, email [EMAIL] with your booking number and the name used for the booking. We will confirm the cancellation by email. You can cancel all or some of the tickets in a booking.
2. Less than 24 hours before, no-shows and late arrival
Cancellations made less than 24 hours before the start time are not refunded. No refund is given if you do not attend, arrive too late to be admitted, or are refused entry under §9(3) of the Booking Terms. Tickets for a specific date are excluded from the statutory 14-day right of withdrawal (Article 38(1)(12) of the Polish Consumer Rights Act). [If you cannot attend, you may pass your ticket to someone else free of charge.]
3. If we cancel or change a show
If we cancel a performance, you choose between a full refund and a free rebooking to another date (subject to availability). If we move a performance, you can accept the new date or receive a full refund.
4. How and when you get your money back
Refunds are made to the original payment method within 14 days of the cancellation being confirmed. We refund the amount paid for the canceled ticket.
5. Tickets bought elsewhere
Tickets bought through other platforms (such as GetYourGuide) are refunded by that platform under its own terms.
6. Your statutory rights
This policy does not affect your statutory rights, including your right to file a complaint (§10 of the Booking Terms).
Contact: [EMAIL] · [PHONE]